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HTML Tag in Survey Notification Email Header

The automated email received by the survey owner show the variable names instead of course/instructor name.

Description

When deploying a survey, automated email responses are received without displaying the course name and instructor name correctly, instead, they show variables like [RESPONSE.COURSENAME] and [RESPONSE.INSTRUCTORNAMES].

Steps to Replicate

  1. Login to Blackboard Learn Experience as an administrator

  2. Access the Administrator Panel

  3. Go to Courses and create one (OCV or UCV) and enroll a user as student or instructor that has a valid email

  4. Go back to System Admin > Enterprise Survey > Create one

  5. Create a Response Period

  6. In the Recipients tab, select the course created and the role assigned to the user enrolled

  7. In the Notify tab, select Email and write a From email and in the CC field, put the user with the valid email

  8. In the Scheduling tab, select Send Survey: Now

  9. Wait for the email to arrive

Observed Behavior:

The email header is as follows:

[__RESPONSE.COURSENAME__], [__RESPONSE.INSTRUCTORNAMES__]
​Expected Behavior:

The email header does not contain an HTML tag

Target Release

Will Not Fix

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