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Plain Text Part of a Notification Email Contains HTML Code

Plain Text Part of a Notification Email Contains HTML Code

Description

When a Learn notification email is received, the plain text section of the message contains HTML code, which affects readability in plain-text email clients.

Steps to Replicate

  1. Log into Blackboard Learn Ultra Experience as an administrator

  2. Navigate to System Admin > Courses > Create an Ultra Course

  3. Enroll an instructor with a valid email address

  4. Log in as the instructor and create an assignment within the course

  5. Wait for the "New Assignment" notification email to be delivered

  6. Open the email and check its full content, including headers

Observed Behavior:
The "Content-Type: text/plain" part of the email contains HTML code, making it unreadable in plain-text email clients like Alpine.

Expected Behavior:
The "Content-Type: text/plain" part of the email contains plain text (not HTML code).

Affected Versions

  • Learn 3900.114.0

  • Learn 3900.116.0

Target Release

Will Not Fix

Information

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