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How to get help from Blackboard Support, for system administrators, instructors, and students

Working With Blackboard Support

Signing in at the Support Hub, Support Bot in the new support portal, what happens to your tickets, and what to do before October 29, 2026

What's changing with Blackboard Support (for system administrators)

Sign in at the Support Hub, tell Blackboard Support Bot in the new support portal what is happening, and what happens next

How to get help from Blackboard Support (for system administrators)

Use the Customer Portal to see and update your tickets, find older ticket history, and tell us if you are unhappy

Managing your tickets and raising a concern (for system administrators)

How to find your Support Hub invitation, reset your password, and request access for a new user.

What do I do if I can't sign in, or a colleague needs access?

What is changing and how system administrators get help from Blackboard Support

For system administrators

Product Documentation

Blackboard Community

Support Hub

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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