All CollectionsWorking With Blackboard SupportFor system administratorsFor system administratorsWhat is changing and how system administrators get help from Blackboard Support4 articlesWhat's changing with Blackboard Support (for system administrators)Signing in at the Support Hub, Support Bot in the new support portal, what happens to your tickets, and what to do before October 29, 2026How to get help from Blackboard Support (for system administrators)Sign in at the Support Hub, tell Blackboard Support Bot in the new support portal what is happening, and what happens nextManaging your tickets and raising a concern (for system administrators)Use the Customer Portal to see and update your tickets, find older ticket history, and tell us if you are unhappyWhat do I do if I can't sign in, or a colleague needs access?How to find your Support Hub invitation, reset your password, and request access for a new user.
