Starting October 29, 2026, you sign in at the Blackboard Support Hub, which takes you to the new Blackboard support portal at support.blackboard.com. Your first stop there is the Blackboard Support Bot, an AI assistant that can answer many questions right away. When an issue needs investigation by our team, Support Bot creates a ticket and a Blackboard Support person takes it from there.
What is changing?
New place to get help. Go to supporthub.blackboard.com and sign in. This takes you to the new support portal at support.blackboard.com.
Support Bot is your starting point. You no longer fill in a form to open a ticket. Instead, you describe your issue to Support Bot.
Tickets are created for you. If Support Bot cannot resolve your issue, and it is an issue for Blackboard to investigate, Support Bot creates a ticket. You do not need to choose a severity. We set the priority based on what you tell us.
One person owns your ticket. A named Blackboard Support person owns your ticket from start to finish and brings in specialists when needed.
What happens to my existing tickets?
All of your open tickets move to the new support portal.
Tickets resolved in the last 6 months also move to the new support portal.
Tickets linked to an open defect also move to the new support portal. The link to the defect is restored, so your ticket is updated when the defect is resolved, just as it was before.
Older ticket history stays in the previous portal, support.anthology.com. You can sign in there to view and export it until December 31, 2026. After that date, it is no longer available.
To keep older ticket history, export it from support.anthology.com before December 31, 2026:
Sign in to support.anthology.com.
Go to Support Cases.
Set your filters to choose the tickets you want.
Select Excel or PDF, depending on the format you want.
Each export includes up to 5,000 tickets. It includes high-level details, such as the title and description, but not the conversation on each ticket. Use it as an inventory of your past tickets, not a full history.
What should I do now?
Bookmark supporthub.blackboard.com.
Export any ticket history older than 6 months that you want to keep.
Share this article with anyone at your institution who contacts Blackboard Support.
Common questions
Do I need a new account?
If you previously submitted tickets at support.anthology.com your same credentials will work in the new experience.
Can I still talk to a person?
Yes. When your issue needs investigation, Support Bot creates a ticket, and a Blackboard Support person works on it with you.
Where can I learn how to use Support Bot?
See the article How to get help from Blackboard Support (for system administrators) in this collection.