Start with Support Bot
There is no ticket form. Support Bot gathers the information our Blackboard Support team needs to investigate, and creates a ticket for you if one is needed.
If you are already chatting with Support Bot, you are in the right place. Describe your issue, including the product you're using, what is happening, what you expected, when it started, and who is affected. Screenshots help.
If you are not in a chat yet, start a conversation with Support Bot at support.blackboard.com.
What happens next
Describe your issue. Tell Support Bot what is happening, which product you are using, and what you expected to happen. Screenshots or videos help Support Bot understand the problem faster.
Support Bot looks for an answer. It asks follow-up questions and checks our documentation to help you resolve the issue right away.
Support Bot creates a ticket if one is needed. If Support Bot cannot resolve your issue, it creates a ticket for you. Everything you shared in the conversation is included, so you do not have to repeat yourself.
A support representative picks up your ticket. Blackboard Support reviews the ticket and follows up with you.
You can check the status of your open tickets in the Customer Portal. A link to it appears in the support portal when you have open tickets.
Talk to a person at any time
You can ask Support Bot for a human at any time, and it will connect you with a support representative.
Please note that if you ask for a human before sharing details about your issue, it may take longer to resolve. Our team will need to gather that information from you first. Telling Support Bot what is happening, even briefly, helps us get your issue to the right person faster.
Frequently asked questions
Where is the form to submit a ticket?
There is no ticket form anymore. Support Bot collects the details and creates the ticket for you when one is needed.
Do I need to create a ticket myself?
No. Start a conversation with Support Bot. If your issue needs investigation by our team, Support Bot creates the ticket.
How do I reach a person?
Ask Support Bot for a human at any time. Sharing details about your issue first helps avoid delays.