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What do I do if I can't sign in, or a colleague needs access?

How to find your Support Hub invitation, reset your password, and request access for a new user.

If you can't sign in to the Support Hub

  1. Look for your invitation. On October 29, 2026, we emailed an invitation to join the Blackboard Support Hub to every authorized contact who has created a ticket with Blackboard Support in the past several months. Search your inbox, and check your junk or spam folder.

  2. If you can't find the invitation, reset your password. Go to supporthub.blackboard.com, enter the username or email address you used for your previous Blackboard support account, and select Forgot password. Follow the steps in the email you receive.

  3. If you still can't sign in, start a conversation with Support Bot at support.blackboard.com and tell it you can't sign in. Support Bot connects you with a support representative.

If a colleague needs access

To set up a new user so they can sign in, chat with Support Bot, and work with your institution's support tickets:

  1. Sign in at supporthub.blackboard.com. You must be signed in as an authorized contact for your institution to request access for someone else.

  2. Tell Support Bot you want to add a new user, and share their:

    • Full name

    • Email address

    • Job title

  3. Support Bot passes your request to a support representative in your region, who completes the setup.

  4. Your colleague receives an email when their access is ready.

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