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UTF-8 Symbols and Marks Causes Login As to Fail

Login As tool does not work with Unicode characters.

Description

Login As tool does not work with Unicode characters.

Steps to Replicate

  1. Log into Blackboard Learn Ultra Experience as an administrator

  2. Navigate to System Admin > Users > Access a user

  3. Click on the Chevron options > Select Login As

  4. In the Login As window, enter the any Unicode characters in the Reason for logging in as another user field: like double quotation marks (“ ”), a hyphen-minus (-), or special symbols like ★
    ​

Observed Behavior:

The session should start successfully, and the system should log in as the selected user.

Expected Behavior:

When clicking the Start Session button, it becomes unresponsive and no action is triggered. The system does not accept the Unicode input, nor does it display any error message, leaving the user without feedback.

Affected Versions

  • Learn 4000.10.0

  • Learn 4000.12.0

Target Release

SaaS Fixed (4001.0.0)

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