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Can't access Insight reports from BB home

Can't access Insight reports from BB home. Multiple clients are reporting one Error when accessing Insight from BB Home tool.

Description

Can't access Insight reports from BB home. Multiple clients are reporting one Error when accessing Insight from BB Home tool.

Steps to Replicate

  1. Login to Blackboard Learn as administrator

  2. Click Admin

  3. In Tools, click Insight Report

Expected Behavior:

A new Insight window opens.

Observed Behavior:

An error message is displayed: "The site is not working at the moment, please try again later."

Affected Versions

  • Learn 4000.19.0

  • Learn 4000.21.0

Target Release

Future Reference.

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