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Convert A File Functionality In Ultra Documents Not Available In Gov Client Sites

The "Convert a File" option was missing in Ultra Documents for all GovCloud Blackboard sites because the htmlConversionCapability service configuration was never completed, leaving the document conversion service unavailable.

Description

When creating an Ultra Document, users are unable to use the Convert a File block functionality despite having the required privileges. Initial investigation indicates the issue is isolated to Government-hosted environments and appears to be caused by a cloud configuration pointing to an incorrect service URL. Validation across multiple Government client sites confirmed the behavior is consistently reproducible, while testing in the US-East (non-Government) environment did not reproduce the issue.

Steps to Replicate

  1. Log in to Blackboard Learn as an Administrator

  2. Create and open a course

  3. Create a new Ultra Document

  4. Once the document editor loads, open the "Select a type of content to add a block" menu and verify whether the "Convert a File" option is available

Observed Behavior:

"Convert a File" Is not present as an option.

Expected Behavior:

"Convert a File" Is present as an option.

Affected Versions

  • Learn 4000.6.0

Target Release

Future Reference

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