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Course Catalog - Intermittent Error with Assigning Certificates

Users may intermittently encounter an error when attempting to assign certificate templates within the Course Catalog platform.

Description

A known issue has been identified where saving a certificate template assignment may fail and return an error message. The behavior is inconsistent and may occur intermittently during the certificate assignment process. In some cases, users may successfully assign certificate templates before encountering the error on subsequent assignment attempts.

Steps to Replicate

  1. Log into Blackboard Learn with Administrator

  2. Navigate to a course offering

  3. Open the Certificate Assignment area

  4. Search for and select a certificate template

  5. Enable the option to assign the certificate template to the course

  6. Configure the required assignment rule

  7. Click Save

  8. Observe the error

Expected Behavior:
The selected certificate template should be successfully assigned to the course, and the
changes should be saved without errors.

Observed Behavior:
An error message is displayed when attempting to save the certificate assignment. The
assignment may fail despite following the standard process. The issue occurs
intermittently during the save process.

Affected Versions

  • Learn 4000.8.0

Target Release

Future Reference

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