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504 Error Thrown when Trying to Delete or Restore a Course

SaaS: when trying to delete or restore a Course, a 504 Error is thrown.

Description

A 504 error is thrown when Users try to delete a Course via System Admin > Courses > Search a Course > Delete. The same error is also thrown when trying to restore a Course.

Steps to Replicate

  1. Login to SaaS environment as Administrator

  2. Go to System Admin > Courses

  3. Search for a Course > Go

  4. Tick the check box next to the course id > Delete

  5. Select the "Delete course, including all of its files" option > Submit

Expected Behavior:
The Course will be deleted successfully
​Observed Behavior:
The page spins for sometimes follows by:
HTTP ERROR 504
​Note: The same 504 error is also thrown when trying to restore a Course (Intermittently)

  1. Login to SaaS environment as Administrator

  2. Go to System Admin > Courses > Create Course > Restore

  3. Provide an ID in the "Destination Course ID" field.

  4. Click on the "Browse My Computer" button to Select a Package

  5. Select a previously archived Blackboard Course Package > Submit.

Expected Behavior:
The Course will be restored successfully
​Observed Behavior:
The page spins for sometimes follows by:
HTTP ERROR 504

Resolution / Workaround

Please Contact Blackboard Technical Support.

Target Release

Will Not Fix

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