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Clearing the Browser Cache Before Logging in Using Firefox or Chrome Produces Access Denied Error

Clearing the Browser Cache before logging in using Firefox or Chrome produces Access Denied error.

Description

Clearing the Browser Cache in Firefox or Chrome before logging into a SaaS environment causes an Access Denied error message on login. The User must login again after receiving this message before they are able to navigate through the site.

Steps to Replicate

  1. Navigate to Blackboard Learn using Firefox or Chrome

  2. Clear the Browser Cache

  3. Login using a test User

Observed Behavior:
The following error is thrown:
Access Denied
Either you are not logged in or you do not have the appropriate privileges to perform this action

Target Release

Will Not Fix

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