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Annotated PDF Download does not show Double Bytes Correctly

The Box Annotated PDF download does not show double-byte characters correctly.

Description

The Box Annotated PDF download does not show double-byte characters correctly.

Steps to Replicate

In an Ultra Environment:

  1. Log into Blackboard Learn as a System Administrator

  2. Create and access an Ultra View Course

  3. Enroll in the Course as an Instructor

  4. Create a User and Enroll it as a Student

  5. Create an Assignment

  6. Log in as the Student

  7. Submit the Assignment with a document attachment

  8. Log in as the Instructor and access the submission

  9. Grade the Assignment and annotate the document

    • Be sure to use some multi-byte characters

  10. Download the PDF of the annotated submission

Expected Behavior:
All characters in annotations are clearly readable
​Observed Behavior:
The multi-byte characters in annotations are not readable

Target Release

Will Not Fix

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