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Users with Custom Institution Roles do not see the Custom Institution Logo

Users with a custom Primary Institution Role see an icon with the default plus (+) symbol, instead of the custom Navigation Logo.

Description

Users with a custom Primary Institution Role see an icon with the default plus (+) symbol, instead of the custom Navigation Logo.

Steps to Replicate

In a SaaS Enrivonment:

  1. Log into Blackboard Learn as a System Administrator

  2. Create a custom Theme

  3. Create a custom Institution Role and assign it the custom Theme

  4. Create a test User and assign it the custom Role

  5. Convert the Environment to Ultra

  6. Log in as the test User

Expected Behavior:
The custom Navigation Logo is shown at the top left of the page
​

User-added image


​Observed Behavior:
The default plus symbol is shown at the top left of the page
​

User-added image

Resolution / Workaround

Reset the branding to default before switching to Ultra.

Target Release

Will Not Fix

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