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SAML SSO Login Failure Due to Authentication Request Mismatch

SAML single sign-on could fail after upgrading when the system was unable to match the login response with the original authentication request.

Description

SAML single sign-on could fail after upgrading when the system was unable to match the login response with the original authentication request.

Steps to Replicate

  1. Login to Blackboard Learn as administrator

  2. Confirm an active SAML authentication provider is configured, then log out.

  3. From the Learn sign-in page, select the SAML sign-in option and authenticate through the identity provider.

  4. Confirm the user is returned to Learn but authentication fails with“no saved authentication request was found.”

Expected Behavior:

The user signs in successfully and reaches Learn.
Observed Behavior:

SAML SSO fails during the return to Learn because the authentication request cannot be correlated with the IdP response.

Affected Versions

  • Learn 4001.0.0

Target Release

SaaS Fixed (4001.0)

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