Login to Blackboard Learn as administrator

Open System Admin > Authentication

Open the Default authentication provider and select Edit

Confirm Multi-Factor Authentication is set to Active, then select Submit

Open System Admin > Users

Create a test user who has not previously enrolled in MFA and assign a known password

Confirm the site uses a custom login page that redirects users to the institution’s SAML SSO provider

Keep the administrator session open for cleanup

Open a new private or incognito browser window

Open the default Blackboard Learn login page

Enter the test user’s username and password and select Sign In

Observe the result during MFA enrolment