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New Box View will not Render File While Grading an Assignment

The New Box View Inline Grading functionality is not rendering certain files during grading.

Description

Certain files are not rendering in New Box View when grading an Assignment Attempt. An error message stating "We're sorry, the preview didn't load" is displayed instead.

Steps to Replicate

  1. Log into the Environment as a System Administrator

  2. Enter a Course with an affected Attempt

  3. Go to the Grade Center

  4. Locate the Student / Attempt and click the chevron next to it

  5. Select Grade Attempts

Expected Behavior:
The .docx file attached to the Attempt would render in New Box View
​Observed Behavior:
An icon of a page is rendered with the words "We're sorry, the preview didn't load." along with a button to download the file

Target Release

Will Not Fix

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