Skip to main content

File Size Limit Custom Message Does not Display

When uploading a file bigger than the limit set in the File Size settings, the custom message written does not display.

Description

When a user uploads a file that exceeds the maximum size configured in the File Size settings, the system does not display the configured custom error message intended to inform the user about the file size restriction.

Steps to Replicate

  1. Login to Blackboard Learn as an Administrator

  2. Go to Admin Panel > System Configuration > File Size Limits

  3. Add a Custom File Group > Add a name (i.e., Video)

  4. Add the extensions (i.e., .mov) and set the maximum file size to be 10 MB

  5. Enable these options and add any value to them

    1. Recommend alternative storage locations in warning

    2. Include personalized support link

  1. Click on Submit

  2. Return to the Admin Panel and create an ultra-course (federico-support-ultra)

  3. Create an assignment

  4. Enroll a student and access the assignment to create a submission

  5. Click on Upload File and select a video that is bigger than 10 MB

Observed Behavior:

A message saying this appears:

Upload Error

One or more files could not be uploaded. Please check the files and try again

Expected Behavior:

'Files not uploaded' message is displayed along with the custom message added in step 5.

Affected Versions

  • Learn 4000.12.0

  • Learn 4000.15.0

  • Learn 4000.17.0

Target Release

SaaS Fixed (4001.0.0)

Did this answer your question?

Related Articles