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Unable to Generate Student Goal Performance Export

Unable to generate the Student Goal Performance Export

Description

In the production environment, administrators are unable to successfully generate the Student Goal Performance Export. When logged in with administrative credentials and navigating through Admin Panel → Student Goal Performance Export → Generate Export, the export process fails instead of completing as expected. Rather than producing the export file, the system displays a browser error indicating that the export webpage may be unavailable or has been moved to a different address. This behavior prevents administrators from accessing student goal performance data and occurs consistently when attempting to generate the export in the specified environment and Learn version.

Steps to Replicate

  1. Log in to Blackboard Learn as an administrator

  2. Go to Admin panel > Student Goal Performance Export > Generate Export

Observed Behavior:

Export fails, and the following error message is displayed

Expected Behavior:

The student goal performance export should be generated successfully

Affected Versions

  • Learn 4000.6.0

  • Learn 4000.8.0

  • Learn 4000.10.0

Target Release

SaaS Fixed (4001.0.0)

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