Description
Some recently provisioned SaaS environments are unable to connect to the Cloud. This issue is sporadic and does not occur with all SaaS environments.
Steps to Replicate
Access newly provisioned SaaS environment
Click System Admin panel
Observed Behavior:
The Cloud Management module displays the following error:
Your Learn instance is unable to communicate with the Blackboard Cloud. Please click the button below for more information.
Cause
This behavior is present if the site is initially set to connect to the Beta Cloud. It is not a product bug; it only affects some SaaS sites after the initial provisioning.
Resolution / Workaround
Contact Blackboard Learn Client Support for a workaround to resolve this issue.
Target Release
Will Not Fix