Non-instructor users like Teaching Assistants or Course Builders receive 'An error occurred during a GET request' when trying to download SafeAssignments from the Shared area in DirectSubmit.

Example SafeAssign Log error:
{noformat}
2015-08-21 15:16:20 -0400 - An error occurred during a GET request to /get-paper/Final_Essay?paperId=12345678.<P><span class="captionText">For reference, the Error ID is 58bf07c7-cbfb-4453-83c4-a4b2661137ee.</span> - com.blackboard.plugin.safeassign.rest.util.SAClientException: An error occurred during a GET request to /get-paper/1234_Final_Essay?paperId=12345678.
at com.blackboard.plugin.safeassign.rest.util.SARestClient.get(SARestClient.java:153)
at com.blackboard.plugin.safeassign.service.BBISHelper.getPaperContent(BBISHelper.java:1134)
at com.blackboard.plugin.safeassign.web.PaperContentController.downloadPaperText(PaperContentController.java:60)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.springframework.web.method.support.InvocableHandlerMethod.invoke(InvocableHandlerMethod.java:219)
at org.springframework.web.method.support.InvocableHandlerMethod.invokeForRequest(InvocableHandlerMethod.java:132)
at org.springframework.web.servlet.mvc.method.annotation.ServletInvocableHandlerMethod.invokeAndHandle(ServletInvocableHandlerMethod.java:104)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandleMethod(RequestMappingHandlerAdapter.java:745)
at org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal(RequestMappingHandlerAdapter.java:686)
at org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle(AbstractHandlerMethodAdapter.java:80)
at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:925)
at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:856)
at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:936)
at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:827)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:812)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at sun.reflect.GeneratedMethodAccessor21269.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:169)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:297)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at sun.reflect.GeneratedMethodAccessor21397.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at blackboard.platform.servlet.DevNonceFilter.doFilter(DevNonceFilter.java:68)
at sun.reflect.GeneratedMethodAccessor21400.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at blackboard.platform.servlet.B2ContextFilter.doFilter(B2ContextFilter.java:137)
at sun.reflect.GeneratedMethodAccessor21399.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at blackboard.platform.servlet.ContentTypeFilter.doFilter(ContentTypeFilter.java:53)
at sun.reflect.GeneratedMethodAccessor21398.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at blackboard.platform.servlet.XssServletFilter.doFilter(XssServletFilter.java:48)
at sun.reflect.GeneratedMethodAccessor21396.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at blackboard.platform.servlet.XssInputValidationFilter.doFilter(XssInputValidationFilter.java:40)
at sun.reflect.GeneratedMethodAccessor21395.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at blackboard.platform.servlet.ContentIsolationFilter.doFilter(ContentIsolationFilter.java:83)
at sun.reflect.GeneratedMethodAccessor21394.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at blackboard.platform.servlet.RequestSessionFilter.doFilter(RequestSessionFilter.java:155)
at sun.reflect.GeneratedMethodAccessor21393.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at blackboard.platform.servlet.RequestSecurityFilter.doFilter(RequestSecurityFilter.java:65)
at sun.reflect.GeneratedMethodAccessor21392.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at blackboard.platform.servlet.RequestClassParamFilter.doFilter(RequestClassParamFilter.java:89)
at sun.reflect.GeneratedMethodAccessor21391.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277)
at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAsPrivileged(Subject.java:536)
at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309)
at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191)
at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187)
at java.security.AccessController.doPrivileged(Native Method)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:193)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:683)
at blackboard.tomcat.valves.LoggingRemoteIpValve.invoke(LoggingRemoteIpValve.java:44)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1721)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1679)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:744)
Caused by: org.springframework.web.client.HttpServerErrorException: 500 Internal Server Error
at org.springframework.web.client.DefaultResponseErrorHandler.handleError(DefaultResponseErrorHandler.java:91)
at com.blackboard.plugin.safeassign.rest.util.SAClientResponseErrorHandler.handleError(SAClientResponseErrorHandler.java:82)
at org.springframework.web.client.RestTemplate.handleResponseError(RestTemplate.java:532)
at org.springframework.web.client.RestTemplate.doExecute(RestTemplate.java:488)
at org.springframework.web.client.RestTemplate.execute(RestTemplate.java:460)
at org.springframework.web.client.RestTemplate.exchange(RestTemplate.java:409)
at com.blackboard.plugin.safeassign.rest.util.SARestClient.get(SARestClient.java:143)
... 212 more
{noformat}

Expected Result:
The file will be downloaded.
​Observed Result:
An error occurred during a GET request to /get-paper/1234_Final_Essay_Exam?paperId=12345678.
For reference, the Error ID is 58bf07c7-cbfb-4453-83c4-a4b2661137ee.

Open the file using Chrome and use the 'Save as PDF' feature.

Will Not Fix