Description
If the Content Collection tool tab is added as a subtab to a top frame tab, the Content Collection tab will not load and throws the following error message:"An error occurred. Contact the System Administrator."
Symptoms
bb-services-log.txt:
<P><span class="captionText">For reference, the Error ID is abae0fbf-87e0-46ac-b110-7d94da2889e6.</span> - java.lang.NullPointerException at blackboard.util.CdnUtil.modifyCssBlockWithCdnUrls(CdnUtil.java:229) at blackboard.servlet.renderer.ngui.HtmlDocumentRenderer.<init>(HtmlDocumentRenderer.java:69) at blackboard.servlet.tags.ngui.BasePageTag.doStartTag(BasePageTag.java:340) at blackboard.web.portal_005fjsp.layout.subtabFrameTab_jsp._jspService(subtabFrameTab_jsp.java:114) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at sun.reflect.GeneratedMethodAccessor786.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:169) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:297) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411) at org.apache.catalina.core.ApplicationDispatcher.access$000(ApplicationDispatcher.java:64) at org.apache.catalina.core.ApplicationDispatcher$PrivilegedForward.run(ApplicationDispatcher.java:97) at org.apache.catalina.core.ApplicationDispatcher$PrivilegedForward.run(ApplicationDispatcher.java:85) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:330) at org.apache.struts.chain.commands.servlet.PerformForward.handleAsForward(PerformForward.java:99) at org.apache.struts.chain.commands.servlet.PerformForward.perform(PerformForward.java:82) at org.apache.struts.chain.commands.AbstractPerformForward.execute(AbstractPerformForward.java:51) at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:48) at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191) at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305) at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191) at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:280) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1858) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:446) at javax.servlet.http.HttpServlet.service(HttpServlet.java:620) at blackboard.struts.BbActionServlet.service(BbActionServlet.java:103) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at sun.reflect.GeneratedMethodAccessor786.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:169) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:297) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.DevNonceFilter.doFilter(DevNonceFilter.java:68) at sun.reflect.GeneratedMethodAccessor792.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.B2ContextFilter.doFilter(B2ContextFilter.java:137) at sun.reflect.GeneratedMethodAccessor785.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.ContentTypeFilter.doFilter(ContentTypeFilter.java:53) at sun.reflect.GeneratedMethodAccessor784.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.XssServletFilter.doFilter(XssServletFilter.java:48) at sun.reflect.GeneratedMethodAccessor782.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.XssInputValidationFilter.doFilter(XssInputValidationFilter.java:40) at sun.reflect.GeneratedMethodAccessor789.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.ContentIsolationFilter.doFilter(ContentIsolationFilter.java:83) at sun.reflect.GeneratedMethodAccessor781.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.RequestSessionFilter.doFilter(RequestSessionFilter.java:190) at sun.reflect.GeneratedMethodAccessor780.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.CloudSessionFilter.doFilter(CloudSessionFilter.java:103) at sun.reflect.GeneratedMethodAccessor788.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.RequestSecurityFilter.doFilter(RequestSecurityFilter.java:77) at sun.reflect.GeneratedMethodAccessor787.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at blackboard.platform.servlet.RequestClassParamFilter.doFilter(RequestClassParamFilter.java:42) at sun.reflect.GeneratedMethodAccessor817.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:277) at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:274) at java.security.AccessController.doPrivileged(Native Method) at javax.security.auth.Subject.doAsPrivileged(Subject.java:549) at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:309) at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:249) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:55) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:191) at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:187) at java.security.AccessController.doPrivileged(Native Method) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:221) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:683) at blackboard.tomcat.valves.LoggingRemoteIpValve.invoke(LoggingRemoteIpValve.java:44) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1736) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1695) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745)
Steps to Replicate
Log into Blackboard Learn as Administrator
Go to System Admin panel
Click Tabs and Modules > Tabs
Click Create Top Frame Tab button
Give the tab a title
Set System Availability to Yes
Submit
Click on the chevron next to top frame > Edit
Under membership, choose Content Collection and any other (non-link) tab > Submit
Click on the top frame tab to load it
Select Content Collection
Expected Behavior:
The Content Collection tab loads.
Observed Behavior:
The following error occurs:
An error occurred. Contact the System Administrator.
Target Release
Will Not Fix