Skip to main content

Messages from Automations Still Not Always Sent

Messages from Automations Still Not Always Sent (689165 Revival)

Description

The Students are not receiving messages sent through automation even when they meet their criteria.
Sometimes the Automation Activity Log lists the Automation has triggered for the user but the user still doesn't have a message.

Steps to Replicate

  1. Log into Blackboard Learn as an Administrator

  2. Create an Ultra course

  3. Create an instructor and a student user

  4. Enroll them in the course

  5. Set the gradebook to automatic zeros for submissions not turned in by due date

  6. Create an assignment. Or a test that requires grading by the instructor. Make it one attempt with a due date, but allow late submissions

  7. Create an automation (Send non-supportive message)

  8. Select the test and make it under 80% Grade percentage

  9. Customize the message and save

  10. As the student, submit the test after the due date (wait a day)

Observed Behavior:

Students do not always receive automation messages, even when the automation is triggered.

Expected Behavior:

Students should consistently receive automation messages whenever the defined automation criteria are met.

Affected Versions

  • Learn 4000.17.0

  • Learn 4000.19.0

Target Release

SaaS Fixed (4001.4.0)

Did this answer your question?