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How do I create a support ticket?

Working With Blackboard Support

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Managing your tickets and raising a concern (for system administrators)

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For system administrators

LTI Tools Vanished

LTI's Assignments and Grades 'SubmittedAt' Property not Being Handled Correctly for Certain Cases

MAC OS/Firefox: Missing Horizontal Scrolling in Grade Center

"Allow Additional Attempt" Option is not Available for Gradable Group Material in while the Anonymous Grading is On

"No Items Available" in Observer Dashboard for Ultra Base Navigation Sites

"Your Name is Not on the List" Error Appears while Taking an Assessment

404 Error Displayed in IE11 when Working with Maplesoft LTI Content in Original Course on Ultra Systems

A Large Amount of Emails for old Announcements Were Sent by Learn During the Upgrade Process to Version 3900.76

Ability to View Attachments Following BB Logout

Gradebook List View Exposes HTML code for Item Descriptions Added via Grid View

Access Alert in Retention Center Displays "%d %@" Instead of Number of Days Since Last Access when using the Portuguese Language Pack

Access Denied Message When Trying to Access via the Direct Access (Tab page)

Node Administrator unable to search directly enrolled courses outside assigned Institutional Hierarchy node in Copy Content

Activity Stream Missing Course Data when My Grades Tool is Enabled

Adaptive Release map's Status Indicators are not Accurate

Add Rubric Dropdown Menu Occasionally Disappears for Group Discussion Board Forums

Screen Reader Doesn't Announce the Results When you Search for Members in Groups

Add User Information Link does not Create a Link as Expected on the Profile Page

Administrators can not Access Course Groups in Ultra Courses

Advanced Adaptive Release settings for Group Assignments Allow to Edit Membership Criteria

After a Student Takes a Test the Accessed After Column Displays 'None' Within Student Activity Details

All First Thread Message Attachments are Included In Original Course Exports

Missing Bb Annotate Annotations on Production After a Migration

Course Goal Performance Report Does Not Display Arabic Goal Set Names in Generated PDF

Recently Visited Courses List Not Updating

Recycled Course Content  Collection Items are Not Moved to Recycle Bin after Unselecting Linked Items

DocViewer Fails to Open Assignment Submissions with More Than 50 File Attachments

Matching Question Type Additional Answer Delete Icon Grayed out Unless there are at least Two Pairs

Instructor Names Truncated in Ultra

Instructors Comments Made Through the Inline Assignment Grading Tool do not Render Correctly with Crocodoc Using Japanese Chrome Browser

Instructors Cannot Upload a Folder in Ultra Courses

Closing Course Roster Student Activity Directs you to the Gradebook

Grade Link for Discussion Column With one Graded and one Ungraded Post Directs to a Blank Screen

It is Possible to Enter Unsupported Feedback to LTI Using the 'Grid' Gradebook View

Items Missing Under Ultra Create Item Panel

Item Analysis of Multiple Choice Questions are Displayed in Reverse Alphabetical Order

Japanese Date Text is not Rendered Correctly in New Box View

Japanese Version of Chrome Does Not Render Crocodoc Correctly

Journals Slow Loading When There are More Than 1000 Users Enrolled

Language Pack Encoding Errors in Custom Ultra Locale

Last Name Column Duplicated in Grade Center

Learn Displays a Blank Page when the Instructor Attempts to view a Group Attempt Within the Gradebook

Learn not Properly Displaying Borders for Tables Created via HTML Code when Instructor Clicks on the Question Preview button

Learn SaaS Ultra Unable to add Instructions/Text to Assignments

Learning Module Image not Copied During Course Copy

Learning Module Content is Expanded After Ultra Conversion

Course Conversion to Ultra Does Not Preserve Audio Files in Test Questions When Content Is Copied

A Feature Called “AI Flashcard” is Displayed in the Original Course

Limit Enrollments by Course Role Allowing Delete Option

LIS Integration Banner eLearning Events Go Idle

Links Disappear on Announcements or Send Email Tool

List Element Under My Grades Global Navigation Link Has a Low Contrast Ratio

Log Spam Generated While Attempting to Lock File

Student not Correctly Re-directed When Claiming a Milestone v3.0 Badge

Logs Sorting Icon for Last Modified Date does not Follow Standard Sorting Convention

LTI Registration Flow Showing Duplicate Domain Issues with Upper or Lowercase Letters Domains

Course Copy Item Search does not display courses for direct enrollments outside Institution Hierarchy Nodes

Matching Questions with more than 10 Questions do not have Common Tools Option

Matching Questions with Formula in the Question Text Break when Imported into Ultra

McGraw-Hill Connect Items do not Load via the Ultra Navigation Arrow

McGrawhill Assignment's Gradebook Columns can Become Undeletable if Course Copy does not Include Content Areas

Menu Colors Change when Original View Course Opened in New Tab

AVA Summaries - Wrong Language on Output

Message Group Located in Wrong Menu

Incorrect Auto-Enrollment Message Displayed in Self-Enrollment Group Settings for English (United Kingdom) Locale

Microsoft Teams Integration Does not Place Calendar Item in Courses

Misleading and Inaccurate Exception Messages in Ultra Course Preview

LTI Content Items do not Display LTI Icon in Student Gradebook View

Missing Blackboard Breadcrumbs in Grade User Activity or My Grades LTI launch

Attendance Data Not Restored When Course Archives Are Transferred to Another Site

Users are Redirected to the Default Landing Page After Completing an LTI Assessment

Respondus Configuration Cannot Be Deleted After a Staging Clone

Most Access to Files Is not logged by CMS "Tracking"

MP4 Playback not Working on Blank Page

Mozilla Persona will be Shutdown and May Impact Achievement Building Block

Duplicate Items Feature Does Not Update Gradebook Title on Initial Creation

Multiple Choice Questions Exhibit Typing lag in all Browsers

Multiple B2 Issues Possibly Related to SAML B2

Multiple Embedded Panopto Videos Cause the Blackboard App to Redirect to Web Login

Video Studio Should be Unavailable for Peer Review Assignments

MustNot Filtering Option is not Consistently Respected in Kibana

My Grades are not Showing Information Under 'Last Graded' in Original Sites

Navigating in the Front End may Cause the URL in Address Bar to Exceed the Recommended Maximum of 2,000 Characters Causing Unexpected Errors

Foreign Key Constraint Violation Error When Posting Anonymized Grades Prevents Assignment Deanonymization

Resource Link Title Missing from LTI Launch in Ultra

Restoring a Course that Contains an Existing ID does not Default Correctly and does not Load in the Course Tab

New Content Editor Lists Tool Menu is not Localized in Non-English Language Packs

Rolling Restart Reverts Local Avatar Setting

Rubric Score Added to Wrong Attempt in Ultra Experience Courses

Rubric Feedback in Tests Does Not Display as Separate Paragraphs for Students

Rubric does not Divide Ranges Correctly when Fractional Points are Used

Rubric Grading Does Not Update Attempt Grade Correctly if Grading is Saved as Draft Before Using the Rubric Categories

Saas - Calendar view for Limit Availability Dates on add SCORM Content Page is not Displayed Correctly in IE

S3 Signed URLs do not Send Customized Xythos MIME Type in HTTP Header

SaaS Discussion Board Interface Controls Missing on iPad

SaaS Migration Duplicate User Account Created for a Number of Teachers which caused Teacher Enrollments for the Restored Classes to Incorrectly be Enrolled into the Newly Created User Accounts

Blackboard LMS for Administrators