Description
Email reply addresses do not match the dummy address value located in the bb-config.properties file.
Symptoms
Reply Email Address:
John Smith - [email protected] <do-not-reply@learn-prod-123456789-123456789.us-east-1.elb.amazonaws.com>
Steps to Replicate
Log in to Blackboard as an Administrator
Navigate into any Course
Add test User or Users
Go to Course Tools / Send Email / Single Select Users
Create email and send to test Student
Expected Behavior:
Reply Email Address:
John Smith - [email protected] <[email protected]>
Observed Behavior:
Reply Email Address:
John Smith - [email protected] <do-not-reply@learn-prod-123456789-123456789.us-east-1.elb.amazonaws.com>
Cause
Dummy email address in bb-config.properties can not be set to anything else but [email protected]
Changing this will make it so email will no longer work in the BB system.
Due to SaaS current limitations it is replacing blackboard.com with the amazonaws.com server info instead of the actual Dummy email address.
Resolution / Workaround
No way to work around at this time.
Target Release
Will Not Fix