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Course Activity Overview Shows Failed to Load when Clicking Printable View

The error "Failed to load PDF document" occurs when Clicking Printable View of the Course Activity Overview with multiple groups report.

Description

The error "Failed to load PDF document" displays when Clicking Printable View of the Course Activity Overview when you have selected multiple groups for the report. Thus, it prevents from downloading/viewing the PDF report.

Steps to Replicate

  1. Log into Blackboard Learn as anAdministrator

  2. Navigate to System Admin > Courses > Create a Course

  3. Access the Course and create several groups under Control Panel > Users and Groups

  4. Enroll several students in the course and add them to the groups

  5. Create some activity with group users

  6. Run ETL as an administrator or wait 24hrs so the scheduled process can run

  7. Go to the course's Control Panel > Evaluation > Course Reports > Course Activity Overview > Run

  • Select the past week for the Dates

  • Select multiple groups and Run

  1. Attempt to download the PDF by selecting "Printable View"

Observed Behavior:
An error is displayed: Failed to load PDF document.
​Expected Behavior:
The PDF loads correctly.

Resolution / Workaround

Workaround:
1. Generate the report as required
2. Right-click within the HTML page of the report and select Print > Save as PDF

Affected Versions

  • Learn 3900.19.0

  • Learn 3900.21.0

  • Learn 3900.23.0

  • Learn 3900.26.0

  • Learn 3900.28.0

  • Learn 3900.30.0

  • Learn 3900.32.0

  • Learn 3900.34.0

Target Release

Will Not Fix

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