Description
On Blackboard Learn SaaS, Building Blocks can be set to Inactive without user interaction because of infrastructure-level maintenance jobs.
Symptoms
Building Blocks are unexpectedly set to Inactive.
Steps to Replicate
There are no specific steps to replicate this issue. It does not occur with 100% consistency. When certain SaaS infrastructural-level jobs, such as changing the URL of a Learn instance, upgrading Learn or enabling the Learn Data Pipeline run, sometimes Building Blocks may be set to Inactive.
Cause
This is an issue with how the SaaS tooling operates.
Target Release
Will Not Fix
Information
The issue has been known to occur with third-party Building Blocks. There are no reports of this issue occurring with core Learn B2s. This only occurs on SaaS; it does not occur on Self or Managed-Hosting. However, on Self or Managed-Hosting, pushconfig updates can also occasionally cause Building Blocks to be set to Inactive, which is similar.
Since the most frequent job to cause this issue is the Learn Code Upgrade, it is most likely to occur on the date of a release. The Learn SaaS Release Schedule is available on help.blackboard.com.