Skip to main content

SCORM Deadlock Breaks Attempts With an Ooops Error

Unable to open scorm package content

Description

When users (admins, instructors, and students) attempt to launch SCORM packages across multiple Blackboard Ultra courses. Instead of content, users see: “Oops! An error occurred!” – with a generic prompt to inform the system administrator. This issue is consistent across all tested SCORM content across courses.

Steps to Replicate

  1. Log in to Blackboard Learn as Administrator / Instructor / Student

  2. Navigate to a Course with SCORM content in Ultra

  3. Click the SCORM content link

Observed Behavior:

Getting and error.

Expected Behavior:

Able to launch the SCORM package.

Affected Versions

  • Learn 3900.123.0

  • Learn 3900.125.0

Target Release

Will Not Fix

Did this answer your question?