In Ultra courses, when a user sends an email with an attachment whose filename contains parentheses ( ), the email notification is sent successfully, but the generated download link for the attachment is invalid. As a result, recipients are unable to access the attached file.
Log in to Blackboard LMS as an administrator
Create an Ultra course
Create two users, a student and an instructor, ensuring both users have valid email addresses
Enroll both users in the Ultra course created in step 2
Navigate to Course Settings
Under Course Tools, open Messages and disable 'Allow course messages' so that messages are sent by email only
Log in as the student and open the course
From the Roster, select the instructor's Email icon
Compose an email and attach a file whose filename contains parentheses, for example: Sample(rename).docx
Send the email
Open the email received by the instructor and select the attachment download link
Observed Behavior
The attachment download link generated in the email is invalid, preventing the recipient from downloading the attached file.
Expected Behavior
The attachment download link should be generated correctly regardless of whether the filename contains parentheses, allowing recipients to download the attached file successfully.