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Enterprise Survey Pie Chart is Showing Incorrect Results

The Enterprise Survey report pie chart does not reflect the results correctly. For instance, when the survey is answered only with positive answers, the pie shart is showing negative and neutral answers. 

Description

The Enterprise Survey report pie chart does not reflect the results correctly. For instance, when the survey is answered only with positive answers, the pie shart is showing negative and neutral answers.

Steps to Replicate

  1. Log into Blackboard Learn as an administrator

  2. Navigate to System Admin > Enterprise Surveys

  3. Create a test Survey with a positive, a negative, and a neutral response option

  4. Send out the test Survey

  5. Log in as a student and access the test Survey (only answer in positive responses)

  6. Log back as an administrator > Select test Survey

  7. Analyze the results for the test Survey response period

Observed Behavior:
The pie chart does not reflect the results correctly. There are percentages for neutral and negative when all responses were positive.
​Expected Behavior:
The pie chart matches with the results.
​

Affected Versions

  • Learn 3900.34.0

  • Learn 3900.37.0

Target Release

Will Not Fix

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